Messaging built for regulated environments.

Messaging is easy. Messaging at trust is not.

Anyone can wire up a chatbot. The hard version is the one regulated businesses need: verified sender identity on the official Meta API, consent and opt-out handled correctly, personal data protected end to end, an audit trail for every message, and throughput that holds when a million alerts go out at once.

Because our security practice tests messaging platforms offensively, ours are built already knowing where such systems break.

Inside the Sungensis console

• Template management — create message templates, submit them to Meta, and track approval status in one place.
• Broadcast and alerting at scale — transaction alerts, reminders and campaigns with rate-aware dispatch, retries and delivery reporting.
• Documents on WhatsApp — template messages carrying PDF attachments such as certificates, receipts and statements.
• Self-service document archive — each customer can retrieve their own documents from the chatbot, whenever they need them.
• Menu-driven chatbot — guided conversations in English and Marathi.
• Delivery and read tracking — per-message status from Meta's webhooks, so you know what arrived and what was read.
• Core-system integration — connected to core banking, CRM or billing systems through secure, auditable APIs.
• Service-outage alerts — operational alerts routed to your support team the moment something breaks.
• Role-based access — owner, staff and reviewer logins, with a full audit log and daily sending caps.

How onboarding works

Onboarding is currently assisted by our team, step by step; self-service connection through Meta's Embedded Signup is on our roadmap. The timelines below are set by Meta's review queues and are indicative.

• 1. Business verification — Meta verifies your business using your incorporation or GST documents. Usually a few working days.
• 2. Phone number — a dedicated number is registered to the WhatsApp Business Platform. Same day, once verification clears.
• 3. Display name — Meta approves the business name your customers will see. Usually one to three working days.
• 4. Message templates — each outbound template is reviewed by Meta. Often within hours, occasionally a day or two.
• 5. Go-live — integrations connected, chatbot flows published, first messages sent — with delivery tracking from day one.

What you'll need

• Business documents — a certificate of incorporation or GST registration, for Meta business verification.
• A dedicated phone number — one not currently active on the WhatsApp or WhatsApp Business app.
• A Meta business portfolio — if you don't have one yet, we'll help you set it up.

How pricing works

• Meta's message charges — Meta prices each message by category (marketing, utility, authentication or service) and by the recipient's country. These charges are passed through to you.
• Sungensis platform fee — covers the console, hosting, integrations and support. Quoted after a short scoping conversation.

The infrastructure underneath

The AWS, Azure or GCP foundations beneath the platform — network segmentation, IAM, encryption, logging, backup and failover — are designed and hardened by us, and can be deployed into your own tenancy.

Built for the compliance conversation

• Consent-first — opt-in, opt-out and preference handling built into the data model, aligned with DPDP obligations from day one.
• Auditable — who sent what, to whom, when, and under which template — queryable when the regulator or the customer asks.
• Isolated — customer data partitioned and encrypted so a marketing campaign can never see what the alerts pipeline knows.
• Offensively tested — the platform ships after our own red team has attacked the auth, the APIs, and the tenant boundaries.